At Tom's Trunks, we're committed to doing business the right way — and that means being open and accountable to the people and communities around us.
If something doesn't seem right, we want to hear about it. This page explains what kinds of concerns you can raise with us, how to do it, and what happens next.
Who Can Raise a Concern?
Anyone can use this process, including:
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Customers
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Suppliers and production partners
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Members of our team — current or former
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Anyone affected by our operations or supply chain
For general product or order queries, please visit our FAQs or Contact Us page instead.
What Can You Raise?
You can raise a concern about anything relating to how Tom's Trunks conducts itself — including:
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Working conditions in our team or supply chain
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Environmental harm or misleading green claims
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Breaches of our published policies, including our Sustainability commitments or Lobbying Policy
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Bribery, corruption, or unethical conduct
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Discrimination or harassment
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Misleading marketing or public claims
If you're not sure whether your concern fits, get in touch anyway — we'd rather hear from you.
How to Get in Touch
By email: hello@tomstrunks.com — please use the subject line "Grievance" so your message reaches the right person
By post: Tom's Trunks Ltd, 47 Moreton Street, London SW1V 2NY, marked for the attention of Tom Holmes
Via our contact form: tomstrunks.com/pages/contact-us
You can raise a concern in your own name or anonymously. We'll do our best to investigate anonymous concerns, though we may be limited in what we can look into or report back without being able to contact you.
When getting in touch, it helps to include:
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A description of the issue and, where possible, when it occurred
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Any supporting information you're able to share
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Your contact details, if you'd like us to keep you updated
What Happens Next
We take every concern seriously. Here's what you can expect:
Acknowledgement — we aim to confirm receipt of your concern within 5 working days.
Assessment — within 10 working days of acknowledging your concern, we'll let you know whether we've accepted it as a formal grievance, give you an estimated timeframe for resolution, and explain our reasoning if we're not able to take it further.
During the investigation — we'll look into your concern fairly and impartially, keeping you updated along the way.
At the close of the investigation — we'll tell you what we found and what action, if any, we're taking. We'll confirm in writing once your concern has been fully resolved.
If you're not satisfied — you can request a further review by writing to Tom Holmes, our Founder and Director, at tom@tomstrunks.com.
Your Protection
No one who raises a concern honestly will face any negative consequences for doing so. We have a zero-tolerance approach to retaliation — this applies to team members, suppliers, customers, and anyone else. If you believe you've been treated unfairly for speaking up, please let us know immediately at tom@tomstrunks.com.
All concerns are handled confidentially. Information is only shared with those who need to be involved in resolving it.
Our Commitment
We review all concerns we receive and use them to improve how we work. This page is part of our commitment as a certified B Corp to being transparent and accountable to everyone we affect.
Last reviewed: June 2026 This grievance procedure meets the requirements of PSG3 under the 2025 B Lab Standards for B Corp Certification.