Returns

All goods must be unused and in the condition and packaging in which they arrived to you to qualify for an exchange/refund. Return packages sent to us must have identifiable order numbers on/in them to process your return and you must use our returns form (above). You can purchase discounted Royal Mail postage through our returns form which does this for you automatically.

Returns should be free from makeup and any scent including deodorant, perfume etc.

You have 30 days from the date of purchase to return, however for orders placed between 24/11 and 25/12, you have 90 days to return items! Proof of purchase is required for a return.

Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. Once a refund has been issued it can take 10 working days for the funds to hit your bank account, although it is often quicker than this.

We do not accept returns on pre-Loved or marked down/sale items. Items bought outside of the UK are only eligible for refunds, not exchanges. You will have to cover the return postage to the UK as well as any customs fees payable.

If you bought an item at a pop-up please use the returns form above; your order number is included in your e-receipt.

For UK orders only: Items can be exchanged for items of the same or a different price. You will be able to pay the price difference or receive a refund for the price difference within the returns portal.

For UK returns only: Royal Mail return postage costs £3.00, which is purchased through us via the returns form. Alternatively, you can opt to use your own return postage, but please ensure it is tracked, and retain proof of postage. The parcel must have an identifiable order number on or in it. You will need proof if the returned parcel is lost and you need to make a claim with your carrier.

Tom’s Trunks Ltd. is only responsible for the return once it has been confirmed as received by our warehouse and the package is clearly marked with your order number.

Refunds are eligible for full-priced items within 30 days of purchase, to the original payment method only. We will not refund the initial delivery charge, only the price of the product.

Please note: Pre-Loved items are not eligible for refunds.

If using our prepaid Royal Mail return label, a £3.00 fee will be deducted from your refund. Alternatively, you can use your own return postage, but please ensure it is tracked, and retain proof of postage. The parcel must have an identifiable order number on or in it. You will need proof if the returned parcel is lost and you need to make a claim with your carrier. For international orders, you must buy your own tracked return postage, we are unable to produce a postage label for you.

Refunds can take up to 10 working days to clear accounts. Please be patient, as it may take the full 10 working days. Only contact us if you haven't received the refund after this period.

If you think you have received a faulty item, please follow our returns portal and attach clear images of the rear of the care label, full length of the item (front + back) and a close up of the fault area.

Once authorised, you then have 14 days to return the product to us for a replacement item or you can choose to receive a refund or gift certificate instead. A free prepaid return label will be provided. For international orders, please email us.

Tom’s Trunks does not accept returns on items damaged by general wear and tear. Tom’s Trunks reserves the right to determine a genuine fault in the clothing. If Tom's Trunks deems there to be no manufacturing fault, we will send the original item back to you.

If you think you have received the incorrect item, please use the returns form (above) and attach clear images of the item (front + back), sleeve sticker and rear of the care label, where the 'P' production number is denoted.

Once authorised you then have 14 days to return the product to us for a replacement item or a refund/gift certificate. A prepaid return label will be provided.

If you consider your order to have been damaged in transit, please follow the returns process and attach clear images of the item (front + back), sleeve sticker and close up of the damage within 48 hours of receiving the product.

You then have 14 days to return the product to us for a replacement item or a refund/gift certificate. A pre-paid return label will be provided.