Repair Service

£8.00
Tax included.
Description

Overview

At Tom's Trunks, we are committed to sustainability and so we believe in the ensuring the longevity of our products. 

Worn, not wasted. 

With our free Repairs Service, our in-house seamstress is dedicated to restoring your Trunks to their former glory, ensuring you can continue to wear and enjoy your Tom's Trunks. 

However, please note - the products size and shape may change slightly depending on the fault and repair process required.

Shipping Costs

While the repairs service is complimentary, we request a nominal fee of £8 for shipping. This covers the safe transportation of your items to and from our facilities.

The Rules

Please ensure your item is cleaned before posting them! 

Use the shipping label provided to you to send your item. 

Include a note in your package with your name, return address, phone number, what you are sending in and what you would like to have happen.

We may need to call or email you if we have queries about the repair and how best it should be done. 

Delivery & Returns

At the checkout you can choose from Royal Mail Tracked 24 (1-2 working days) or Tracked 48 (2-3 working days). Please note we aim for but cannot guarantee same day dispatch if ordered before 6PM. 

For international customers we deliver worldwide via FedEx International Connect, Royal Mail and DHL. Delivery costs and times can be found on our FAQs page for specific regions. Duties or Import VAT may be payable on delivery.

We offer refunds or exchanges for products bought online please see our returns policy here.

Just a heads up, if you are exchanging for a smaller size please wash the item first. Due to the nature of our natural cotton, they will shrink slightly (approx. 2 inches) on the first wash. We accept returns of items that have been washed once so the item reaches its true size (see return conditions). 

Supply Chain

We believe in absolute transparency which is why you can see the very factories we work with to produce our Trunks.

Find out where your trousers are made.

Sustainability is incredibly important to us, which is why we use 100% natural materials, are single-use plastic free throughout and are always looking at ways to reduce our environmental impact.

Find out more on our sustainability page.

 

Create, don't decimate.

 

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