Frequently Asked Questions

We are always at hand to answer any questions you have, but to find an answer more quickly please have a look at our FAQs as your question may be answered here.

Delivery and Returns Information

How much does delivery cost? UK domestic delivery costs £4 for Royal Mail Tracked 48, and £6 for Royal Mail Tracked 24 postage.

For International deliveries via FedEx International Connect, Royal Mail or DHL -
USA: $10.00
Rest of World: £14.00

Where do we deliver? We deliver worldwide. Orders will be sent on a tracked service, so please feel free to track using the link emailed to you in your dispatch confirmation. Please note: Duties or import taxes may be payable on postage for certain countries, and we are not liable to refund you for these, however we are IOSS registered so there should not be any EU VAT or Duties payable by the customer.

How long will delivery take? Once your parcel has been despatched from our warehouse, it will usually take:

Royal Mail Tracked 24: 1-2 working days
Royal Mail Tracked 48: 2-3 working days
EU: 5-7 working days
USA: 5-7 working days
AU: 7-10 working days
Rest of World: 7-10 working days

(Working days are Monday to Friday, excluding UK Bank Holidays)

However, please do allow up to 21 working days for international deliveries to arrive.

If the item is out of stock, we will endeavour to get in touch as soon as possible to inform you and give you the choice of waiting for the item to come back into stock, or choose an alternative item instead.

Which couriers do you use? For UK deliveries we use Royal Mail. For International deliveries we use FedEx International Connect, Royal Mail and DHL.

What happens if my order doesn’t arrive? Although rare, sometimes a courier can get things wrong. In this case, we firstly advise waiting for a week or so, as more often than not in our experience the item will get to you, just slightly slower than normal. Sometimes, a courier will mark the tracking for the order as delivered, and then deliver it a couple of days later. If 7 working days have passed since you made an order to a UK address and it has still not arrived, please contact us and we will investigate the order for you.

How do I return my Tom’s Trunks? For all return queries, please see our returns page.

General Product Information

What is the fit of the Trunks? To quote Madness, “Baggy Trousers”.

What size should I buy? Our products are unisex, so please see the size graphs on the product pages for the item you are interested in, as the best size for Tom’s Trunks may not be your usual size?

Do the Trunks have pockets? Yes, our products have deep pockets so you can put your phone into your Trunks. Our Classic Trousers and Shorts even have pocket packaging, meaning that the whole item can be inverted into one of the pockets which is amazing for travelling! Unfortunately, we do not have pockets in our Short Shorts, as they are too obvious and aren’t very flattering!

Where are Tom’s Trunks made? We source our Trunks from a few partner factories, who we work very closely with. For more information, please see our sourcing page.

Items out of Stock

If the item you are looking for is out of stock, please use the form on the product page to pop your email into our in-stock notifier. We will then send you an email when the item you are after is back in stock.

If you order an item on backorder, it can take up to 12 weeks to arrive whilst we await new stock, however it will often be quicker than this.


Discount codes cannot be used in conjunction with any current promotion.

Contact Information

To get in contact, please see our Contact page.