Tom's Trunks: Privacy Policy

 

General:


Thank you for choosing to be part of our community at Tom’s Trunks Ltd. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please email us at hello@tomstrunks.com.When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this notice, we describe our privacy policy, seeking to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.This privacy policy applies to all information collected through our website at tomstrunks.com, our Depop, Instagram and Facebook accounts and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”). Please read this privacy policy carefully as it will help you make an informed decision about sharing your personal information with us.


Table of Contents

  1. The information we collect
  1. How we use your information
  1. How and when your information will be shared   
  1. Our stance on third-party websites
  1. How long we keep your information for
  1. How we keep your information safe
  1. Your privacy rights
  1. How we make updates to this policy
  1. How you can contact us about this policy

 


  1. The information we collect

We collect personal information that you voluntarily provide to us when registering at the Sites, purchasing our products or otherwise contacting us.The personal information that we collect depends on the context of your interactions with us. This can include the following:Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information automatically collected. We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information.This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.


  1. How we use your information

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business purposes, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.We use the information we collect or receive:


- To facilitate account creation and logon process [with your Consent]. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed “Social Logins” for further information.


- To send you marketing and promotional communications[for Business Purposes and/or with your Consent]. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt- out of our marketing emails at any time (see the “Your Privacy Rights” below).


- To send administrative information to you[for Business Purposes, Legal Reasons and/or possibly Contractual]. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.


- Fulfill and manage your orders[for Contractual reasons]. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.


- Request Feedback[for our Business Purposes and/or with your Consent]. We may use your information to request feedback and to contact you about your use of our Sites.


- To protect our Sites[for Business Purposes and/or Legal Reasons]. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).


- To enforce our terms, conditions and policies[for Business Purposes, Legal Reasons and/or possibly Contractual].


- To respond to legal requests and prevent harm[for Legal Reasons]. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.


- For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.


  1. How and when your information will be shared

We only share and disclose your information in the following situations:


- Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).


- Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.


- Vendors, Consultants and Other Third-Party Service Providers. We share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, delivery, and marketing efforts. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. 


- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


- With your Consent.We may disclose your personal information for any other purpose with your consent.


Other Users.When you share personal information (for example, by posting comments, contributions or other content to the Sites) or otherwise interact with public areas of the Site [or App], such personal information may be viewed by all users and may be publicly distributed outside the Site [and our Apps] in perpetuity.


  1. Our stance on third-party websites

We use five third-parties to enhance your experience with us and complete your business with us. These are:


1) Omnisend :A marketing automation platform and email marketing service.


2) Google Drive: a file storage and synchronisation service developed by Google (use of encrypted files to ensure privacy).


3) Royal Mail: A postal service used to process and deliver any online orders.


4) Google Ads and Analytics: For anonymised analytics so we can optimise the website experience for you


5) James & James Fulfilment: Award-winning fulfilment platform, with global locations.


Your personal data is used for business and contractual purposes, and you will be immediately informed of any breach of your privacy rights facilitated by our relationship with these services. We do not sell any of your data to any of these services. If you object to the use of any of these parties, please terminate your business with us immediately.


  1. How long we keep your information for 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which you have an account with us.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


  1. How we keep your information safe

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.


  1. Your privacy rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided in the final section of this policy. We will consider and act upon any request in accordance with applicable data protection laws.


If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.


If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.


You may at any time review or change the information in your account or terminate your account by:


- Logging into your account settings and updating your account


- Contacting us using the contact information provided below


Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.


  1. How we make updates to this policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


How you can contact us about this policy:


If you have questions or comments about this policy, email us at hello@tomstrunks.com or by post to:


Tom’s Trunks Ltd.

5 Middle Street

Royston

Hertfordshire

SG8 7RD

United Kingdom