All products must be returned:
– With original packaging
– Free from make up and any scent (including deodorant, perfume or washing powder)
We do not accept returns on the following items:
- Items sold under the "Pre-Loved " brand
– Marked down/sale items
Faulty or Incorrect Items
If you think you have received a faulty or incorrect item, please send clear images and specific detail of the issues to email@example.com. If we deem your item to be eligible, we will refund you the cost of your return postage to us.
We are happy to replace/refund goods in the case of a manufacturing fault. Tom’s Trunks does not accept returns on items damaged by general wear and tear. Tom’s Trunks reserves the right to determine a genuine fault in the clothing. If an item is deemed as having manufactured damage/fault, you will not incur any additional costs and will be offered a replacement item or a refund/gift certificate.
If goods are considered damaged in transit, you must notify us within 48 hours of receiving the product, you then have 14 days to return the product to us, alongside proof of purchase and returns slip to issue a full refund.
If exchanging an item, the price must match that of the item purchased when you bought it. If the item chosen is out of stock the replacment order will be placed on backorder.
If you wish to exchange for an item of a different price, your item must first be returned and a refund issued and a new order should be placed.
Goods should be returned by registered post only. We cannot be held responsible for the postage of your return back to us.
You will need proof of postage if the returned parcel is lost and you need to make a claim to your carrier.
Refunds are eligible for full priced items within 30 days of receiving your goods. We will not refund the initial delivery charge out to you, only the price of the product.
Please note: Refunds are not eligible for "Pre-Loved" items.
Payments can take up to 10 days to clear accounts.
If you have any questions or queries whatsover, please do get in touch firstname.lastname@example.org