We are sorry that you did not get the right size or the product was not how you anticipated. Please use the follow returns form which will run you through the entire returns process and allow you to buy discounted return shipping.

Have you already submitted your return?

Check the status of your return here.

Helpful Info

All goods must be unused and in the condition (free from makeup and any scent incl. deodorant, perfume etc.) and packaging in which they arrived to you to qualify for an exchange/refund. You have 30 days from the date of purchase to return. Proof of purchase is required for a return.

Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed.

We do not accept returns on Pre-Loved, EcoDrop or marked down/sale items. Items bought outside of the UK are only eligible for refunds, not exchanges. You will have to cover the return postage to the UK as well as any customs fees payable.

If you bought an item at a Pop-Up please contact us at hello@tomstrunks.com.