Returns

We are sorry that our product was not how you anticipated. Please use the form below to submit a return, feel free to contact us if you have any questions.

Returns Form
Check your return status

Helpful Info

All goods must be unused and in the condition and packaging in which they arrived to you to qualify for an exchange/refund. They should be free from makeup and any scent incl. deodorant, perfume etc. You have 30 days from the date of purchase to return. Proof of purchase is required for a return.

Please allow up to 10 working days from the date we receive your product(s) for your refund to be processed. Once a refund has been issued it can take 10 working days for the funds to hit your bank account, although it is often quicker than this.

We do not accept returns on Pre-Loved, EcoDrop or marked down/sale items. Items bought outside of the UK are only eligible for refunds, not exchanges. You will have to cover the return postage to the UK as well as any customs fees payable.

If you bought an item at a Pop-Up please contact us at hello@tomstrunks.com.

Exchanges

UK orders only. Items can be exchanged for items of the same or a different price, you will be able to pay the price difference or a receive a refund for the price difference within the returns portal. Royal Mail return postage costs £3 and is purchased through us via the returns form. You can also opt to use your own return postage, but please ensure that it is tracked and that you retain the tracking. You will need proof of postage if the returned parcel is lost and you need to make a claim with your carrier. Tom’s Trunks is only responsible for the return once it has been confirmed as received by our warehouse. 

Refunds

Refunds are eligible for full priced items within 30 days of purchase.

We will not refund the initial delivery charge, only the price of the product.

Please note: Pre-Loved or EcoDrop items are not eligible for refunds.

Refunds can take up to 10 working days to clear accounts, please be patient as sometimes it takes the full 10 working days so only contact us if you haven't received the refund after this time period. 

Faulty Items

If you think you have received a faulty item, please follow our returns portal and attach clear images of the rear of the care label, full length of the item (front + back) and a close up of the fault area.

Once authorised, you then have 14 days to return the product to us for a replacement item or you can choose to receive a refund or gift certificate instead. A free prepaid return label will be provided. For international orders, please email us.

Tom’s Trunks does not accept returns on items damaged by general wear and tear. Tom’s Trunks reserves the right to determine a genuine fault in the clothing. If Tom's Trunks deems there to be no manufacturing fault, we will send the original item back to you.

Incorrect Item Received

If you think you have received the incorrect item, please follow the returns process and attach clear images of the item (front + back), sleeve sticker and rear of the care label, where the 'P' production number is denoted.

Once authorised you then have 14 days to return the product to us for a replacement item or a refund/gift certificate. A prepaid return label will be provided.

Items damaged in transit

If you consider your order to have been damaged in transit, please follow the returns process and attach clear images of the item (front + back), sleeve sticker and close up of the damage within 48 hours of receiving the product.

You then have 14 days to return the product to us for a replacement item or a refund/gift certificate. A pre-paid return label will be provided.